General

1	How can we contact you?
	You can reach us by email at sales@pacollection.com or phanphot@yahoo.com by mail at 215/75 Soi Phaholyothin 28, Lard yao, Chatuchak, Bangkok, Thailand, 10900 or by fax at (662)9306461
2	Why don't you offer a voice phone for questions?
	Receiving questions by e-mail, and orders by e-mail, fax, or regular mail, allows us to operate in a very organized fashion. We are more efficient and we provide better service this way. Repeated questions are in the Frequently Asked Questions section of our site.
3	Do you charge a membership or require registration from wholesale buyers?
	It's free. However, please contact us to know where you will get wholesale information including online catalogue and price list.
4	How can I obtain your catalog?
	We currently have online catalogue only
5	Do you allow walk-ins? Can I visit your showroom?
	Yes, you can make appointment with us in case that you have chance to visit Thailand.
6	How long have you been in business?
	More than 15 years, please see details at About Us
7	Do you accept bulk or distributor orders?
	Yes, most of our customers are wholesalers and importers and we are looking for distributors or buyers in some countries.

Ordering

1	What is your minimum order requirement?
	About $US 3,000 per one shipment
2	Do you have wholesale shop in Bangkok?
	Yes, it is located at JJ Market, Section 17, Soi 9/1. If you want map, please send email to us at sales@pacollection.com
3	How long before the items I've purchased are shipped?
	Normally, our production time will take about 4-6 weeks, depends on the quantity that you place the order.

Shipping

1	What shipping options are available?
	Please go to How-to-Ship section
2	What shipping companies do you use for small order?
	For small order we employ UPS or DHL or FedEx,

Payment

1	What payment method do you accept?
	Presently, we accept T/T (wire transfer), 40% downpayment when you confirm order and the balance will be transfered before shipment